Fostering a Culture of Engagement and Collaboration in Global Controlling with GC Engagers

As we approach the end of 2024, it's a perfect time to reflect on our achievements and the values that have guided us. This year, our Global Controlling (GC) leadership team under Global Business Solutions announced an exciting initiative during our first webcast in 2024: the formation of the GC Engagers community. This initiative aimed to co-create engagement ideas and foster a culture where everyone feels a sense of belonging and pride in being part of our team.

Creating a Positive Impact

Our leadership team demonstrated the PMI DNA value of "We Care" by providing a platform for every member of the GC team to contribute. This initiative showed our commitment to creating a positive impact for those around us. By intentionally seeking, listening, and learning from diverse perspectives, we aimed to reach the best outcomes. This inclusive approach sparked interest among the team, leading to the formation of a community of 36 individuals from 12 different countries, each bringing unique "superpowers" to the table.

Building Connections and Collaboration

We began with a get-to-know-each-other session, aligning on our roles and responsibilities. A dedicated SharePoint site was created as a central hub for resources, discussions, and collaboration. This space allowed us to introduce ourselves to the entire GC community and foster a sense of unity.

Our Head of Global Controlling, Luis Matos, reinforced the PMI DNA value of "We are Better Together" by encouraging the GC team to reach out to Engagers with ideas to strengthen our team. His cooperative approach broke down silos and united us for a shared purpose.

Driving Engagement and Innovation

In our first team meeting, we identified improvement areas: Fun & Integration, Recognition, Wellbeing, Learning Opportunities, and Career Opportunities. These areas evolved into five focused teams, each with its own leader. Francesco Puppato became the team leader for Fun & Integration, Sabina Bytnar-Warzocha for Recognition, Leonor Almeida for Wellbeing, Jaafar Abu-Eisheh for Learning Opportunities, and Volkan Yorulmaz (me) for Career Opportunities. By working in these focused teams, we analyzed pain points and implemented quick wins to create a positive impact on GC employees.

While the GC Engagers team has been working on ideas and plans to foster a culture of belonging, employee appreciation, and a growth mindset—ultimately making GC teams feel more connected, engaged, and motivated—our GBS People & Culture Manager, Izabella Golba, has consistently shown full "trust" in us, supporting us as we "embraced challenges."

Key Achievements

• Enhanced Communication: We created dedicated MS Teams channels to improve global communication and collaboration.
• On-Site Meetings: Successfully conducted on-site meetings in Krakow and Latin America, with plans for more in 2025.
• Summer Memories Competition: Launched a fun and engaging competition to boost team morale.
• Coffee Calls: Implemented informal catch-ups to strengthen team bonds.
• Webcast Support: Provided comprehensive support for GC webcasts, achieving high satisfaction results.
• Recognition: Recognized outstanding contributions through the Colleague of the Quarter awards.
• Career Opportunities: Introduced the “My Job Opportunities” initiative to highlight internal career opportunities.

Embracing Change and Innovation

Throughout this journey, we embodied the PMI DNA value of "We are Game Changers". By taking thoughtful risks, experimenting, and learning from our mistakes, we fostered a culture of agility and resilience. For instance, while preparing for the Global Controlling FS Connect series, we practiced repeatedly before the live sessions. During these internal runs, our GC leadership team members, Cristine Lee (Head of Controlling EAA & PMIDF) and Aurimas Klimas (Head of Controlling SSEA, CIS & MEA), not only observed our presentations but also provided constructive feedback. Their support and guidance helped us achieve an impressive NPS score of 9.2 for the session, which is considered a ‘promoter’ score.

Additionally, we launched the "My Job Opportunities" initiative to highlight internal career opportunities. This initiative encouraged team members to take initiative and explore new roles within the company, fostering individual growth and strengthening our team by leveraging diverse skills and experiences.

Reflecting on Our Journey

In our last GC Year-end webcast, thanks to the inclusive invite from Felix Schell, Head of Controlling Americas, the GC Leadership team provided us, the GC Engagers, with the space to share our key takeaways from 2024. We emphasized the importance of communication, feedback, and active participation in our initiatives. By working together, we can create a thriving and collaborative environment, driving for impact and celebrating our successes.

As Edvinas Katilius, our Global Business Solutions Vice President, shared in his reflections on PMI DNA, "Introducing core values by companies is not what makes them thrive; making those values lived by their people is." This sentiment was echoed during the global and local PMI DNA events, where we gathered to delve into the essence of our guiding principles. All these events were filled with open and honest conversations, leaving us energized and inspired to embed these values within GBS. Edvinas' commitment to making PMI DNA a part of our thriving culture is a powerful reminder of the impact we can achieve together.

A Personal Thank You

During my transition to a new role in 2024, my manager, Vasyliy Zakharov (Controller PMIDF), gave me the space to work as a GC Engagers leader, exemplifying the PMI DNA value of "We are Better Together". His support allowed me to collaborate effectively with our team, break down silos, and unite for a shared purpose.

Vasyliy's embodiment of the PMI DNA value "We Care" has been instrumental in my personal journey this year. His trust and encouragement have empowered me to embrace challenges, strive for excellence, and make things better for everyone in Global Controlling.

Call to Action

As we move forward, we as GC Engagers encourage all GC colleagues to:

• Communicate with Us: Reach out with any questions, suggestions, or concerns. We're here to listen and support you.
• Share Ideas & Feedback: Your insights help us improve and innovate. Don't hesitate to share your thoughts.
• Join Us: Become an active part of our initiatives. Together, we can achieve great things and make a positive impact on our Global Controlling team.

Let's continue to embody the PMI DNA values and critical behaviors, driving for impact and celebrating our collective achievements.